Thursday 11 December 2014

FIX 'THREAD STUCK IN DEVICE DRIVER' error for Windows 8/8.1/10

I am a proud owner of a Dell Inspiron 15R 7520 SE laptop with a superb performance.

However a villain attacked the paradise when, to remove the annoying 'Please update to Windows 8.1 for free' notifications that begged sadly to me, I updated to Windows 8.1. It took around an hour and a half before laptop was fully back online! But it wasn't the same as before, it was crippled, limping, slow, sluggish and worse than a 2004 Pentium4 PC.


 ERRORS:

1) Boot time went from around 1 minute to a maximum of 7 minutes.

2) Unable to recover laptop from sleep mode. When I pressed power key to revive it, it used to RESTART. Very annoying!

3) Blue Screen appeared every time I Shut down and booted up again..something like this one.
And it showed 'THREAD STUCK IN DEVICE DRIVER'


4) ATI Technologies (AMD Graphics card) not working properly message in Notification centre.


So I searched online and found that many other Dell Inspiron brothers had the same problem.

SOLUTION:

I searched for that Thread Stuck in Device driver error. It means that the Graphics card is getting confused on start-up and goes in infinite loop. That causes blue screen.

The problem is the latest 'Intel HD Graphics 4000' Driver updated on 30th September was clashing with my AMD Raedon HD 7730 Graphics driver.

So reinstall the Intel HD Graphics 4000 driver and reinstall the AMD Readon HD 7730 Graphics card driver after that. You will have to download them from Dell website.

Note:
DO NOT uninstall any graphics driver...you may lose your display. (It'll be working but no driver to interface with Windows).
- Video driver updating takes patience and calm! Don't hurry!

Step 1: Service Tag

--> Go to support.dell.com
--> Type in your 'Service Tag' (Its under your laptop...if it isn't then dell can detect automatically too so don't worry if you cannot find)

Step 2: Download Drivers

--> Got to the 'Drivers and Downloads' tab and select the 'Video' drivers.
--> You will see that your current Intel HD Graphics 4000 Driver is a newer version of the one listed there by Dell. That is causing this problem in the first place.
--> Download them. (around 300 MB+ so it takes time)

Here are the links:

Intel HD Graphics 4000 driver for Windows 8.1/10 x64

AMD Raedon HD 7670M/7730M Graphics Driver for Windows 8.1/10 x64

Note: These are links to latest drivers present on Dell Support website as of 6th Nov 2014. Dell may update them so better visit website and check instead of downloading from link




Step 3: Install Intel HD Graphics drivers

--> First execute the Intel HD Graphics exe file and it will tell you 'Newer version of driver already installed'. Ignore this message and install anyway. Your screen may flash (turn ON and OFF at times) so don't worry and be patient. Restart your laptop.






Step 4: Install Graphic card drivers

--> Next execute AMD Graphics driver file and install it. (This takes around 5-10 minutes so be patient). Screen flashes (turns ON and OFF) but don't worry. Restart after installation complete!


Step 5: Disable automatic driver updates

For Windows 8.1, Press Windows + x ---> Select Control Panel ---> Go into Windows Update ---> Be sure you have the 'Intel HD Graphics chipset driver' update unchecked whenever you install updates and go into Update Settings and select 'Download updates but let me choose when to install them'.

For Windows 10, follow this link - Disable driver updates on Windows 10 -> How-To Geek
(Special shout-out to How-To Geek as they are my favorite website for almost anything related to software debugging)

Enjoy your Windows 8.1/10 original performance! You will see it has improved a lot over Windows 8! Cheers!

EDIT: I have edited this old but famous post on my blog and tailored it to Windows 10 too as many people faced this problem after upgrading to Windows 10.





60 comments:

  1. thank u very much......for solving this problem

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  2. Thank you very much
    Paschal

    ReplyDelete
  3. But how can we go to the suggested places when there is always a blue screen message

    ReplyDelete
    Replies
    1. In my experience the blue screen appears, but eventually the laptop does boot up. You may have to give it to the service center if your laptop is not booting up at all.

      Try pressing F8 or Shift + F8 while the PC is booting, to go in the boot options and try to boot into safe mode. If you are using UEFI boot, this will not work. Give it a shot and revert! :)

      Delete
  4. Does the same apply for a packard bell device?

    ReplyDelete
    Replies
    1. I am not sure but you could try it. Before doing so create a system restore point and if the process fails, restore the system to the previous running state.

      Delete
  5. Will this fix work for Windows 10 as well? I have to restart several times before I can use my PC cuz of this error

    ReplyDelete
    Replies
    1. Yes. Others have commented that it works for Windows 10 too. Some people came to this post as they got this error after upgrading to 10. I got it after upgrading to 8.1 . All the best! Let me know if it works for you. :)

      Delete
  6. MY PC AND A NOTE SEMP TOSHIBA IN 1402 WITH VIDEO PROCESSOR A45000COM BOARD AMD RAEDONHD8330 WINDOWS 10, AND I CAME AN ERROR THREAD STUCK IN DEVICE DRIVER

    ReplyDelete
    Replies
    1. Okay. I would suggest you follow the same procedure. But use the drivers provided by Toshiba here:

      http://www.driverscape.com/manufacturers/semp+toshiba/laptops-desktops/sti-na-1402/142220

      Use the drivers listed for Windows 10 and if that does not work then try installing drivers for a previous version of Windows. Hope it helps. Do let me know. Thank you.

      Delete
  7. I got the same problem after updating Windows 8.1 and this tutorial solved it! Thank you!!!

    ReplyDelete
  8. same problem sir.is it applicable for hp envy 4 1025tx model amd 7670m radeon ?

    ReplyDelete
    Replies
    1. I know for sure that this was an issue with Dell laptops, but you could give it a shot I guess. I'm sorry I did not get notified of these comments at all! Would be glad to help you.

      Delete
  9. oooh men, thanks for your help ...

    ReplyDelete
  10. Hi bro! I have tried all most all possible ways to get result from this problem.....I tried to format, also updated all the drivers from the beginning and also tried the solution that u have suggested above....but stl the thread struck in device driver is coming. The problem is that when I am installing the amd driver...at some point of time of the installation...the computer struck and the cursor just stops working.......and finally the blue screen comes again......this error comes even if I try to install amd driver by disabling internet connection and windows defender.........installing intel graphics is ok........everything else works fine.......but amd is creating the problem....could u please help me out??? fully frustrated since I am a graphics designer..as well as a architecture student

    ReplyDelete
    Replies
    1. I'm sorry for the late reply, I did not get notified of these comments somehow! Okay so the driver isn't installing at all!? Have you tried doing a clean install of Windows 10?

      Delete
    2. I am also facing the same issue. I tried every single step as you said
      Whenever i enable my amd device from my device manager on my laptop or when i try installing drivers i get a blue screen with error "thread stuck " .

      Delete
  11. Dell no longer has the intel graphics listed under drivers and dowloads. Do i go to intels website or can i roll back the driver?

    ReplyDelete
    Replies
    1. I will try to search if I have it offline on my old laptop and let you know!

      Delete
  12. How to update if the problem is faced in a lenevo laptop..?? From where to download the updated drivers..??

    ReplyDelete
    Replies
    1. I have Lenovo G510 and I'm facing this shit

      Delete
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